Frequently Asked Questions

  • What is RELX Club?
  • How can I join the RELX Club?
  • What is your delivery fee?
  • Do you deliver outside Metro Manilla?
  • Can I change my delivery address?
  • Can I change the number of pods?
  • Can I change the flavors of pods after placing an order?
  • What if I, or my representative, fail to receive my order/s?
  • Do you have a return policy?
  • What if I order beyond the operating hours?
  • Are you available 24/7?
  • Do you have a live customer support?
  • What payment method do you accept?
  • What happens if I experience errors while ordering or paying online?
  • Can I receive my order to pick up points?
  • Can you ship outside the Philippines?
  • Why do you require government-issued ID?
  • What subscription packages do you offer?
  • What is your delivery fee?
  • Do you deliver outside Metro Manilla?
  • What if I, or my representative, fail to receive my order/s?
  • Can I change my pod flavors for the next delivery?
  • Can I place an order on behalf of other member/s?
  • Can I add pods on top of my subscriptions?
  • Can I cancel my subscriptions?
  • Can I have my subscription delivered in advance?

General

What is RELX Club?

RELX Club is your trusted source for your RELX vaping needs. We formed this club for you to enjoy exclusive perks such as cost-free delivery, upcoming flavors, huge discounts and many more!

How can I join the RELX Club?

Sign up and register to know more about our offers.

What is your delivery fee?

We have a standard shipping fee of Php100 for all orders in Metro Manila, Rizal, Batangas, Cavite and Pampanga. For areas outside Metro Manila, Rizal , Batangas, Cavite and Pampanga, standard shipping fee is Php150 only. 

Do you deliver outside Metro Manilla?

Yes we deliver outside Metro Manila. We have a standard delivery fee nationwide for Php150. However, delivery schedule varies per group: Luzon 4-5 days, VisMin. 6-7 days, Islands 8-9 days. Mondays-Saturdays only.

Can I change my delivery address?

You can change your address on your account page or contact our customer support team and we will guide you on how to change your registered delivery address on Facebook Messenger, Instagram Direct or via email at care@relxclub.com.

Can I change the number of pods?

Apologies. Orders are immediately prepared once received to comply with our commitment to deliver on the same day. Member can always add another order or choose a different flavor on the next order.

Can I change the flavors of pods after placing an order?

Apologies. We are unable to modify order once placed. Orders are immediately prepared once received to comply with our commitment to deliver on the same day. Member can always add another order or choose a different flavor on the next order.

What if I, or my representative, fail to receive my order/s?

In the event that nobody is able to receive the item/s, additional P100 will be charged for prepaid transactions and P150 for COD transactions as re-delivery charges.

Do you have a return policy?

Yes we have a return policy. Our customer support team will guide you on how to process the return on Facebook Messenger, Instagram Direct or via email at care@relxclub.com.

What if I order beyond the operating hours?

We will start processing your orders as soon as we resume operations the next working day.

Are you available 24/7?

We are operating from Monday to Saturday, 8AM-5PM.

Do you have a live customer support?

Customer support is available from Monday to Saturday, 9am to 6pm, on Facebook Messenger, Instagram Direct Message or email care@relxclub.com

What payment method do you accept?

We accept Cash On Delivery, Credit/Debit Cards, Gcash and Paypal.

What happens if I experience errors while ordering or paying online?

Check your inbox if you receive a confirmation letter. If so, the order is placed successfully. Otherwise, send an email to care@relxlcub.com to check on the status of your order.

Can I receive my order to pick up points?

There is no need to pick up your orders as your orders will be delivered at your doorstep.

Can you ship outside the Philippines?

We are working on it.

Why do you require government-issued ID?

RELX Club carefully evaluates and validates prospective members to guarantee that candidates are of legal age. We further guarantee that your privacy is our outmost concern and that your personal information will not be used and exploited in any forms.

Members

What subscription packages do you offer?

Members can subscribe to our Pod Pro Plans and Relx Forever. To become a member, customer needs to register for a Relx Club account.

What is your delivery fee?

Delivery for subscription of Pod Pro plans are free of charge, nationwide.

Shipping fee of Relx Forever is Php100 only in Metro Manila, Rizal , Batangas, Cavite and Pampanga. Outside of these areas are Php150 only, nationwide. 

Do you deliver outside Metro Manilla?

Yes we deliver outside Metro Manila. Delivery schedule varies per group: Luzon 4-5 days, VisMin. 6-7 days, Islands 8-9 days. Mondays-Saturdays only.

What if I, or my representative, fail to receive my order/s?

In the event that nobody is able to receive the item/s, next delivery will still be free. However, 2nd failed delivery will result to additonal charging of P100 within Metro Manila. For outside Metro Manila, delivery charges depend on our 3rd party logistics partner's fees.

Can I change my pod flavors for the next delivery?

Yes! However, you must make the request to change the flavours seven (7) days before scheduled delivery date, otherwise, we will deliver the same flavor as the previous month.

Can I place an order on behalf of other member/s?

Members can only order using their own account.

Can I add pods on top of my subscriptions?

Yes, but it will be at regular retail price, but delivery is still on us! (batched with regular delivery schedule).

Can I cancel my subscriptions?

Yes you may cancel your subscription. However, the refund amount will be net of cost savings for the products already delivered.

Can I have my subscription delivered in advance?

Unfortunately, the subscription service is only available for monthly delivery based on the date of your first delivery.